MILITARY HOUSING OFFICE (MHO)
MHO is ready to help you and your family find a home that fits your needs during your time at MCAS Cherry Point. Housing on the installation has been fully privatized since October 1, 2007.
WHAT IS THE DIFFERENCE BETWEEN MHO & HUNT MILITARY COMMUNITIES (HMC)?
MHO is here to assist Service Members and their families with on & off station housing, in addition to offering dispute resolution assistance during tenancy.
HMC is the Leasing Company who manages the family housing properties here aboard the Installation. If you are a current resident, please direct all inquiries to the appropriate HMC Community Manager for your assigned residence. HMC information is located under the HMC tab above.
DO YOU HAVE A MAINTENANCE CONCERN TO REPORT?
Please call the HMC maintenance line at (252) 501-2511, and select option #1.
DO YOU HAVE AN UPCOMING HOUSING INSPECTION AND WOULD LIKE AN MHO REPRESENTATIVE PRESENT?
Please contact MHO at (252) 466-5742 or (252) 466-2732. You may also send your request to chpt.fac.housing.smb@usmc.mil
ADDRESS
Building 496 Madison Drive, MCAS Cherry Point, NC, 28533
CONTACT US
ADMINISTRATIVE SUPPORT / GENERAL INQUIRY
(252) 466-2732
APPLICATION ASSISTANCE
On Station: (252) 466-3602, (252) 466-2071
Off Station: (252) 649-9841
BAH RELATED ISSUES
(252) 649-9841
FAMILY HOUSING MANAGER
(252) 466-2107
HOURS OF OPERATION
Monday- Wednesday & Friday, 7:30am-4pm, Thursday, 9am-4pm.
HOW ARE WE DOING? PLEASE SUBMIT AN ICE COMMENT HERE FOR MHO
MILITARY FAMILY HOUSING/ APPLICATION ASSISTANCE
We encourage you to book an appointment with our Referral Staff for in-person assistance to minimize wait times, but walk-ins are gladly accepted during our standard business hours.
Schedule an appointment to speak with our staff here: Booking Link
CONTACT US
APPLICATION ASSISTANCE
On Station: (252) 466-3602, (252) 466-2071
Off Station: (252) 649-9841
BAH RELATED ISSUES
(252) 649-9841
ADMINISTRATIVE ACTION (AA) FORM ASSISTANCE
(252) 466-2732
HOUSING APPLICATION CHECKLIST
Email a complete and signed application, including any additional documents listed below to chpt.fac.housing.smb@usmc.mil
Service Member's spouse may apply on behalf of the Service Member, with a Special Power-of-Attorney (SPOA). You may use either a SPOA by notary public or SPOA by legal Officer. SPOA Notary Public or PPV SPOA Legal Officer
PETS
Up to two domestic pets are permitted in family housing with a $250 refundable pet deposit paid to Hunt Military Communities (HMC).
MHO Requirements: ASO 10570.1U prohibits the following breeds aboard MCAS Cherry Point: American Pit Bull Terrier, American Staffordshire Terrier, American Staffordshire Bull Terrier, American Bully, Rottweiler, Wolf Hybrid, or any mixes of these breeds.
HMC Requirements: In addition to the prohibited breeds above, HMC prohibits the following breeds within family housing: Presa Canario, Doberman Pinscher, Chow Chow, Akita, Mastiff, Great Dane, or Alaskan Malamute. Any dog, of any breed, that demonstrates a propensity for dominance or aggressive behavior is also prohibited.
It is HIGHLY RECOMMENDED all pet owners become familiarized with ASO 10570.1U, Domestic Animal Control, and MCO P11000.22 (Chapter 6).
Within 10 days of occupancy, you will be required to provide supporting documentation to include proof of registration from the MCAS Veterinary Clinic, proof of vaccination, and proof of functioning microchip identification device certificates for each pet to your HMC Community Center.
MCAS Cherry Point Veterinary Clinic (Bldg. 293): (252) 466-2409
ADDITIONAL REFERENCES
Active Duty Tenant Package/ Plain Language Brief
Renters Insurance Flyer
Tenant Guide to Renters Insurance
DON Privatized Housing Renters Insurance Policy Memo
MCAS 2025 Biannual Water Quality Report
ASB 1620 Off-Limits Establishments
MARADMIN 187-22 Notify Force of PCS References for Establishments
FREQUENTLY ASKED QUESTIONS
Q: IF WE GET IMMEDIATE ORDERS, CAN WE MOVE OUT WITHOUT 30 DAYS NOTICE?
A: Yes. Please contact your HMC Community Manager immediately upon notification of short-notice PCS orders.
Q: IF I AM IN A LEASE, CAN I APPLY FOR HOUSING?
A: Yes. You may apply for housing.
Q: WHAT IS THE RANK STRUCTURE OF THE HOUSING UNITS?
A: Areas are designated for Enlisted (E1-E5), Staff NCOs (E6-E9), and Officers.
Q: HOW DO I GET PLACED ON THE WAITLIST FOR HOUSING?
A: Apply for housing with MHO. The waitlist is managed by HMC. Contact the HMC Leasing Office at (252) 501-2511, and select option #3.
Q: IF I SEND AN ADVANCE APPLICATION, AM I AUTOMATICALLY ON THE WAITING LIST?
A: Yes, once your application and all required documentation is received, we refer your packet to HMC immediately.
Q: WHERE MAY I READ HMC HOUSING RULES AND REGULATIONS?
A: You may go to https://www.cherrypointfamilyhousing.com/, click on “Current Resident” for Cherry Point, choose “Resident Resources” and click on “Documents and Forms”.
Q: WHERE MAY I FIND INFORMATION ON RENTERS INSURANCE?
A: You may read the Tenant Guide to Renters Insurance. It provides information on coverage and costs.
Q: WHO DO I CONTACT TO REQUEST THAT A MILITARY HOUSING OFFICE REPRENSATIVE BE PRESENT AT MY UPCOMING HOUSING INSPECTION?
A: Once your housing inspection has been scheduled, please contact the Military Housing Office at (252) 466-5742 or (252) 466-2732. You may also send your request to chpt.fac.housing.smb@usmc.mil
Q: WHERE CAN I LOCATE THE OFF-LIMITS ESTABLISHMENTS LIST FOR MARINE CORPS AIR STATION CHERRY POINT?
A: You may review the Air Station Bulletin 1620 for establishments that have been declared off-limits to Armed Forces personnel by the Commanding Officer of MCAS Cherry Point and the Commanding General of MCI East.
Q: WHY DO I HAVE TO SIGN A LEASE?
A: HMC is a private housing company, every Resident is required to sign lease just as you would be required to sign a lease Off-Station.
Q: MY SPOUSE IS CURRENTLY DEPLOYED. WHAT KIND OF POWER OF ATTORNEY (POA) DO I NEED TO SIGN THE LEASE?
A: You may use a HMC specific POA that can be found here: https://www.mcieast.marines.mil/Staff-Offices/Regional-Legal-Services-East/Legal-Services-Support-Team-Camp-Lejeune/Legal-Assistance/Base-Public-Private-Venture-Housing/
Q: IS IT NECESSARY TO RENEW A LEASE AFTER THE INITIAL LEASE TERM IS MET?
A: If written notice to vacate is not given at the end of the original lease, it becomes automatically renewed on a month-to-month basis. The Resident does have the option to sign a new 12-month lease if you so choose.
Q: WHO WILL RESOLVE PAY ISSUES?
A: MHO, along with the Service Member's Command, will assume responsibility to resolve pay account problems. Immediately notify MHO if you have a pay problem related to your Basic Allowance for Housing (BAH).
Q: WILL MY RENT RATE BE DIFFERENT, THAN MY NEIGHBORS?
A: Yes. Rental charges are based upon the Service Member’s BAH, regardless of the size or style of home.
Q: IF BOTH SPOUSES ARE SERVICE MEMBERS, DO THEY BOTH "FORFEIT" THEIR BAH IN PRIVATE HOUSING?
A: No, HMC takes the primary leaseholder’s BAH.
Q: WILL THERE BE INCREASES IN THE RENT?
A: Rent will be based upon the BAH rate. As the BAH rate adjusts, the rent will also adjust. Adjustments in BAH rates usually occur once a year in January or if the Service Member receives a promotion. Once your lease expires, your rent may also change. Please notify your HMC Community Center if you experience a change in BAH.
Q: CAN I MOVE TO A LARGER HOME IF MY FAMILY INCREASES IN SIZE?
A: Residents that currently occupy housing must meet certain criteria to relocate to larger housing units. Children that are the same sex may share a room until the oldest is 10 years of age. Children of opposite sex may share a room until the oldest is 6 years of age. If you are eligible for relocation, this relocation would be at your own expense.
Q: ARE THERE SPECIAL CONSTRUCTION REQUIREMENTS FOR FAMILY MEMBERS WITH PHYSICAL DISABILITIES?
A: HMC complies with the Americans with Disabilities Act (ADA). Please advise the Military Housing Office if you require any accommodations in accordance with the ADA.
OFF STATION HOUSING
Service Members have options when it comes to choosing where to call home at their current or future duty station. You may choose to live on the Installation, rent a property in the local area, or purchase a home.
CONTACT US
Main Office Email: chpt.fac.housing.smb@usmc.mil
Lead Referral Assistant: (252) 649-9841
RENTAL PARTNERSHIP PROGRAM
The Military Housing Office (MHO) has made agreements with local Landlords to provide Service Members with discounted rent and waived security deposits. If you are interested in learning more about the Rental Partnership Program (RPP) or submitting an application, please contact us today!
RENT A HOME ON YOUR OWN
If you are interested in renting a home in the local community, we highly encourage using www.homes.mil to view available properties within 50 miles of MCAS Cherry Point. All homes listed on homes.mil have been inspected by MHO staff and meet all Department of Navy Environmental, Health, and Safety standards.
If you find a home for rent that is not listed on homes.mil, our staff are available to inspect the property on your behalf. If you have found the perfect rental and have questions about your lease, feel free to contact our office for assistance.
As an active-duty Service Member you are protected by the Service Members Civil Relief Act. We recommend familiarizing yourself with this law. If you have questions regarding its provisions, please contact our office.
Additional resources including commuting distances, local apartment complexes, and renting tips & tricks are available in our Off Station Information Package.
PURCHASING A HOME
There are many local real estate professionals that have experience working with military families. While MHO cannot recommend specific brokers, we recommend using online resources to find one that best fits your family’s needs.
DISPUTES
If you ever find yourself in a tenant/landlord dispute or would like assistance with a potential dispute, please contact our office today. MHO acts as a non-biased party when tenant/landlord disputes arise and can assist in mending communication gaps and/or resolution.
HOMEOWNERS/ PROPERTY MANAGERS
MHO is seeking partnership with homeowners and property managers to ensure safe and habitable housing for military families. We invite you to contact our office to discuss how we can work together.
RESIDENT SUPPORT, INSPECTIONS & ADVOCACY
MHO is here to advocate and support our Active-Duty Service Members and their families while residing in Family Housing aboard MCAS Cherry Point.
HOUSING INSPECTIONS
MHO attends move-in, move-out and Resident requested inspections, staff permitting. If you would like to ensure our office attends your inspection, please contact us. If you have any inspection questions or concerns, please reach out to the Lead Inspector.
ADVOCACY
Every resident suggestion, concern, or complaint is important, and our office will assist with providing proper guidance on how to resolve your concerns. The best way to have your concerns addressed in a timely manner is through the Informal Dispute Resolution Process, as required by Congress’ Tenant Bill of Rights and outlined in your lease.
INFORMAL DISPUTE RESOLUTION PROCESS
Step 1: Notify your Community Manager of your ongoing concerns by calling or visiting your community center. Once notified, your Community Manager can engage with HMC Leadership to fully address your concern.
Grant’s Landing and Lawson Village Community Center
494 Wilson Drive
Havelock, NC 28532
Nugent Cove, Binder Oaks, and Slocum Village Community Center
102 Bern Street
Havelock, NC 28532
All community centers can be reached by calling (252) 501-2511, Option #2.
Step 2: If your concern remains unresolved, prepare and submit an online complaint by visiting HMC's Dispute Resolution Request Portal. HMC’s Community Director will have 5 business days to respond.
Step 3: If your concern remains unresolved, request in writing to escalate your concern to HMC’s Regional Director of Operations. Prepare and submit the Regional Level Request Form. HMC’s Regional Director of Operations will have 10 business days to respond.
If your issue cannot be resolved through the Informal Dispute Resolution Process, please reach out to the MHO Lead Advocate for assistance with the Government’s Formal Dispute Resolution Process.
CONTACT US
Main Office Email: chpt.fac.housing.smb@usmc.mil
Lead Inspector: (252) 649-7785
Lead Advocate: (252) 649-9901
ADDITIONAL REFERENCES
MCICOM Policy Letter 1-21, PPV Resolution Process
Formal Dispute Resolution Process Form
Active Duty Tenant Package/ Plain Language Brief
Tenant Responsibilities
Tenant Bill of Rights
Tenant Guide to Mold
FREQUENTLY ASKED QUESTIONS
Q: WHO IS GOING TO PROVIDE OVERSIGHT OF THE PARTNER?
A: Oversight of the partner will occur on several levels, including Headquarters, Marine Corps (MCICOM), Naval Facilities Engineering Command (NAVFAC), and by the MCAS Cherry Point MHO staff.
Q: WHAT RECOURSE WILL ACTIVE-DUTY SERVICE MEMBERS OCCUPYING HMC HOUSING HAVE IF THE PROPERTY MANAGER DOES NOT RESPOND TO SERVICE NEEDS?
A: Active-Duty Service Members have access to MHO Advocates, the Informal Dispute Resolution Process, and the Government’s Formal Dispute Resolution Process.
Q: WHO WILL ENFORCE THE RULES AND REGULATIONS?
A: Both HMC and MHO staff will work together to enforce rules and regulations.
Q: WHAT SURVEYS ARE AVAILABLE TO ME TO PROVIDE ONGOING FEEDBACK TO HMC?
A: Residents have access to a variety of ways to provide feedback. All feedback provided through the means below can be seen by MHO staff as part of our oversight responsibilities.
SatisFact Surveys: These surveys are sent to residents from HMC after move-in, after work order completion and after move-out. It is recommended that these be filled out at every opportunity to continue to improve the service you are provided.
Interactive Customer Evaluation (ICE) Surveys: At any point, residents can submit feedback on any topic by completing a HMC ICE comment card.
Tenant Satisfaction Survey – This survey is sent to residents by the Marine Corps. The survey is conducted annually, and responses are provided to MCICOM, NAVFAC, MHO Staff and HMC Leadership. These surveys help improve housing and services provided to residents.
Q: I LIVE IN HOUSING PROVIDED BY A DIFFERENT LEASING COMPANY OFF-STATION. DO I HAVE ACCESS TO MHO SUPPORT AND ADVOCACY?
A: Yes. MHO acts as a non-biased party and can assist in mending communication gaps and/or resolution of your dispute. For assistance, please contact MHO’s Lead Referral Assistant at (252) 649-9841.
HUNT MILITARY COMMUNITIES (HMC)
HMC holds a partnership with the Department of the Navy in which the private company will build, revitalize, repair and manage our housing units. Under this arrangement, the Department of the Navy is an active member of the business partnership that owns and operates the housing complex.
SUBMIT AN ICE COMMENT FOR HMC HERE.
CONTACT HMC
(252) 501-2511
Option #1: Maintenance Line
Option #2: Community Center Selection
Option #3: Leasing Office
HMC COMMUNITY MANAGERS
Grant’s Landing & Lawson Village: Cindy Alexander
Nugent Cove & Binder Oaks: Sharon Dzurilla
Slocum Village: Ashlyn Goodall-Gosnell
ADDITIONAL REFERENCES
HMC Website
HMC Guidelines and Policies
HMC Community News
HMC How Can We Help? Dispute Resolution Process Flyer
MCICOM Policy Letter for PPV Dispute Resolution Process
FREQUENTLY ASKED HMC QUESTIONS
Q: WHY PRIVATIZED HOUSING IN THE FIRST PLACE?
A: The shrinking housing budget, coupled with aging units and maintenance backlog, made it difficult for the Navy/Marine Corps to provide quality housing to service members. The public private partnership makes it possible for the Navy/Marine Corps to renovate and construct military housing quickly and economically.
Q: HOW CAN I BE MORE INVOLVED FOR POSITIVE CHANGE IN MY COMMUNITY?
A: You can join the Resident Advisory Board (RAB). The RAB was created so that residents can engage and make a difference in their community. RAB members are the voices for their communities and have the opportunity to work with the MHO, Hunt Military Communities (HMC), Command Staff and representatives from on and off-station. Meetings are held monthly at a Hunt Military Communities (HMC) community center. To join the RAB or if you have questions, please contact Hunt Military Communities at (252) 501-2511, and select option #2.
Q: HOW DO I REPORT A MAINTENANCE REQUEST?
A: All urgent or emergency maintenance requests must be called into the HMC maintenance line at (252) 501-2511, select option #1. Routine maintenance requests can be submitted through the HMC Rent Café App portal.
Q: WHAT WOULD BE CONSIDERED A ROUTINE MAINTENANCE REQUEST?
A: A request that is not a potential threat of life, health, or Safety. Examples: Air filters, blind repairs, cabinet repairs, flooring repairs, light bulbs over 10 ft. , mailbox repair, routine pest control, or toilet seat repairs.
Q: HOW DO I GET MY MAILBOX KEY?
A: If mail is not delivered directly to your home, please contact your HMC Community Manager.