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Marine Corps Air Station Cherry Point

 

Marine Corps Air Station Cherry Point

Cherry Point, North Carolina

2017 Movers and PCS Season

Due to website issues, access to the Defense Personal Property System (DPS) website is intermittent at best.  In response to the busy moving season ahead, DPS has provided the following "3 Tips for Moving Season" to help personnel work toward a successful move:

1.  Don't Wait to Start: Claims come in first come first serve. Get your move started as soon as you can. Access the DPS Home Page at http://www.move.mil/dod/accessing_dps/accessing_dps.cfm (ensure Pop-Up Blockers are turned off).

2.  Use DPS after normal work hours: The Defense Personal Property System (DPS) is currently experiencing intermittent connectivity issues and may not function properly during core operating hours from 0900-1800 Eastern Standard Time. Marines trying to use DPS to self-counsel, file their claim
or conduct communications with their moving company are advised to use DPS after 1800. If you continue to experience intermittent connectivity issues, report the issue to the System Response Center at (800) 462-2176 and keep trying to complete your task. If you cannot successfully complete your task in DPS, contact your Personal Property Office for additional support.

3.  Fill Out Your Surveys: Your feedback matters. The customer satisfaction survey helps the DOD determine if the company that supplied your movers should be issued more contracts. So, fill out the DOD Survey honestly and thoroughly.

A successful move is not a matter of chance. It is the result of planning and hard work. At the center of these efforts is you, the customer. If you expect a good move, you should play an active role and be aware of your rights and responsibilities. Your responsibilities are visible in the Defense Personal Property System (DPS) Self Counseling module and in the "It's Your Move" pamphlets at http://www.move.mil/dod/accessing_dps/accessing_dps.cfm.  DMA HAS ALSO published "moving tips" video on Marine Minute on Marines.mil to help personnel prepare for their move.

 

 MCAS Cherry Point Distribution Management  (DMO)

 "Hello and welcome to the MCAS Cherry Point DMO"

The Mission of the MCAS Cherry Point Distribution Management Office is to provide fast, friendly, and effective services for shipment, receipt, pickup, delivery, and storage of all personal property for military and civilian members of the Army, Navy, Marine Corps, Air Force, Coast Guard, and other DOD agencies moving into, within or out of the geographic area specified as The MCAS Cherry Point  Area (Beaufort, Carteret, Craven, Hyde and Pamlico  counties) of operations.

For appointments, please call customer service at 252-466-2345. If you have problems with a personal property move in progress, please call the Quality Assurance at (252) 466-3043 Monday-Friday from 0800-1630 (except Federal Holidays). If you have an emergent freight issue, please call 252-288-2412; if you have an emergent passenger travel issue, please call 252-288-2306.

As the Distribution Management Officer at, MCAS Cherry Point, I understand the importance of meeting your Transportation needs. My staff will make every effort to ensure your requirements are handled professionally with all the courtesy you deserve as a valued customer. On this web site, you will find information to assist in all transportation areas. If you have any questions that the website does not answer, please feel free to contact the appropriate member of my staff listed in the contact us page. It’s not feasible to cover every possibility in this website as entitlements and policies are constantly changing. So when in doubt, please contact our office for validation.

I encourage you to make use of e-mail at CHPT SUPPLY-DMO OMB when possible, instead of telephoning the Cherry Point Office. We receive over a half-million calls per year. During the Peak Season (April - September) our telephone system struggles to handle the volume of calls, despite costly upgrades.

Good luck in your new assignment!

Sincerely

Director, Distribution Management Office
BLDG. 298 E Street MCAS Cherry Point, NC 28533

 Distribution Management Office
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